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We have a very simple, fair and no fuss returns and refund policy. Although all our products are from quality world renowned manufacturers, we understand that faults do occur. All our products are covered by a minimum 12 month manufacturers guarantee. However some products have a longer 2 or even 3 year guarantee. Please check individual items for details. You may wish to return goods for other reasons, so please follow the guidelines below. If you are in any doubt please really do give us a call.
If you change your mind
If you change your mind and no longer want the items ordered, you will need to return these to us within 14 days. They must be returned unopened in their original packaging, complete with instructions and all additional items or accessories in an unused and re-saleable condition. Please contact us for a returns reference number which should be clearly written on the outside of the box or packaging to enable us to track your returns. Items should be returned using a recorded delivery method requiring a signature as we cannot be liable for items lost in transit. Upon receipt of the returned items, we will refund the cost of the item. Please note we cannot refund any postage or delivery charge in this instance. Items returned to us without a returns number will not be accepted by us and will be returned to the customer.
Items incorrectly sent by Buyabattery
Should you receive items which have been despatched incorrectly, you will need to return these to us within 14 days. Please contact us for a returns reference number which should be clearly written on the outside of the box or packaging to enable us to track your returns and record the amount of postage so that this can be refunded to you. Items should be returned using a recorded delivery method requiring a signature as we cannot be liable for items lost in transit. Upon receipt of the incorrect items, we will despatch the correct items free of charge. Items returned to us without a returns number will not be accepted by us and will be returned to the customer.
Items incorrectly ordered by customer
Should you receive items which you have ordered incorrectly and do not wish to keep, you will need to return these to us within 14 days. They must be returned unopened in their original packaging, complete with instructions and all additional items or accessories in an unused and re-saleable condition. Please contact us for a returns reference number which should be clearly written on the outside of the box or packaging to enable us to track your returns. Items should be returned using a recorded delivery method requiring a signature as we cannot be liable for items lost in transit. Upon receipt of the returned items, we will refund the cost of the item. Please note we cannot refund any postage or delivery charge in an instance where goods were ordered incorrectly. Items returned to us without a returns number will not be accepted by us and will be returned to the customer.
Items received damaged
Should you receive items in a damaged condition, you will need to notify us within 48 hours of receipt and return these to us within 14 days. They must be returned with their original packaging, complete with instructions and all additional items or accessories. Please contact us for a returns reference number which should be clearly written on the outside of the box or packaging to enable us to track your returns and record the amount of postage so that this can be refunded to you. Items should be returned using a recorded delivery method requiring a signature as we cannot be liable for items lost in transit. Upon receipt of the damaged items, we will despatch the replacement items free of charge. Items returned to us without a returns number will not be accepted by us and will be returned to the customer.
Returning faulty items
Should your item develop a fault within the warranty period, you need to return it to us. Please contact us for a returns reference number which should be clearly written on the outside of the box or packaging to enable us to track your returns and record the amount of postage so that this can be refunded to you should a fault be found. Items should be returned using a recorded delivery method requiring a signature as we cannot be liable for items lost in transit. Faulty items will either be repaired or replaced under the terms of the manufacturer’s warranty. Items returned to us without a returns number will not be accepted by us and will be returned to the customer.
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